Frequently Asked Questions
Everything you need to know about playing ISABEE — gameplay, tournaments, your wallet, withdrawals, rewards, and referrals.
Getting started
What is ISABEE?
ISABEE is a Nigerian trivia quiz game where you answer questions across Nollywood, Afrobeats, football, history, Bible knowledge, technology, and general knowledge. You can practice for free, join live tournaments, build streaks and badges, and win Naira rewards. ISABEE is available free on Android, on the web at play.isabeeapp.com, and on iPhone via the App Store.
How do I play ISABEE?
Create a free account, then use practice mode to answer questions across the categories at your own pace. When you are ready to compete, join a live tournament — answer timed questions, score on accuracy and speed, climb the leaderboard, and win rewards. See our full how to play guide for a step-by-step walkthrough.
Is ISABEE free?
Yes. Creating an account and playing practice mode is free. Some tournaments have an entry fee that goes toward the prize pool, and you can choose which tournaments to enter.
Tournaments and rewards
Can I win real money on ISABEE?
Yes. Top performers in paid tournaments win Naira rewards, which are credited to your in-app wallet once a tournament ends and the results are confirmed.
How are tournament prizes shared?
For paid tournaments, 80% of cash-paid entry fees becomes the prize pool. Tickets, free entries, and promotional credits do not increase the cash-funded prize pool unless the tournament says so. The top 10% of ranked players win, rounded up. That means 1-10 ranked players creates 1 winner slot, 11-20 creates 2 winner slots, 21-30 creates 3 winner slots, and so on. Higher ranks receive larger shares based on the rank weights in our Terms & Conditions.
Why didn't I receive my tournament prize?
Prizes are credited after a tournament ends and results are confirmed. If you placed in a winning position and have not received your prize, contact support from inside the app and the team will look into it.
Wallet, deposits, and withdrawals
How do I withdraw my earnings?
Go to Wallet → Withdraw in the app. You must complete identity verification (KYC) before your first withdrawal. The minimum withdrawal is ₦1,000. Approved withdrawals are processed automatically and normally reach your bank within one to two business days.
What is the minimum withdrawal amount?
The minimum withdrawal is ₦1,000. There is no maximum, but larger withdrawals may take additional time to process.
Why was my ID verification rejected?
Verification can be rejected if your ID is blurry, expired, or does not match your account details. You can retry verification from your Profile page in the app.
My deposit didn't reflect in my wallet
Deposits usually reflect within a few minutes. If yours has not appeared after 30 minutes, use the in-app support chat and the team will investigate.
Referrals
How do referrals work?
Share your referral code. You earn a commission when friends enter paid tournaments. Referral commission is real wallet money — it can be spent on entries or withdrawn like any other balance, subject to the normal KYC and minimum-withdrawal rules.
Still need help?
The fastest way to get account help is the in-app support chat, which can check your wallet, KYC, tournaments, and withdrawals directly. You can also contact us by email.